Legal & Customer Policy
Refund Policy
When refunds apply, how they are processed, and what you need to know — with complete transparency.
Overview
Our Refund Philosophy
At Attaro Perfumeries Private Limited, we take immense pride in the quality of every product that leaves our facility...
Due to the personal and hygienic nature of fragrances, refunds are not offered for change of mind, dislike of fragrance, or opened products.
Please read carefully: By purchasing from Attaro Perfumeries Private Limited, you agree to this Refund Policy.
Refund Eligibility
When Are Refunds Applicable?
| Situation | Eligible | Resolution |
|---|---|---|
| Product received damaged | Eligible | Replacement or Full Refund |
| Wrong product delivered | Eligible | Replacement or Full Refund |
| Product leaking | Eligible | Replacement or Full Refund |
| Missing item | Eligible | Replacement or Partial Refund |
| Change of mind | Not Eligible | No Refund |
| Dislike of fragrance | Not Eligible | No Refund |
How To Raise A Refund Request
Requesting a Refund
Record an unboxing video.
Take clear photographs.
Email support within 24 hours.
Our team reviews within 3–5 business days.
Approved refunds are processed immediately.
Refund Timeline
Refund Processing Time
UPI / Wallets
2–3 Business Days
Debit / Credit Cards
5–7 Business Days
Net Banking
5–7 Business Days
COD Orders
5–7 Business Days
BNPL
5–10 Business Days
Replacements vs Refunds
Will You Replace My Product?
Non-Refundable
Situations Not Covered
Contact & Support
Need Help?
For refund requests, cancellations, or order-related concerns:
support@attaroperfumes.comAttaro Perfumeries Private Limited
E-2056, Rajajipuram, Lucknow — 226017
CIN: U47722UP2026PTC246616 · GSTIN: 09ABFCA4864M1Z4
This Refund Policy was last updated in April 2026. Attaro Perfumeries Private Limited reserves the right to update or modify this policy at any time.